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Terms & Conditions

Last updated: 05.12.25

These Terms & Conditions govern your use of www.stepmumspace.com and all coaching or workshop services provided by Stepmum Space (“we”, “us”, “our”).

By using our site or booking services, you agree to these terms.

1. Services

Stepmum Space provides:

  • 1:1 coaching for stepmums, dads, and stepcouples

  • Group workshops

  • Digital resources

  • Coaching tools and reflections

We are not therapists or medical providers.

2. Coaching Disclaimer

Coaching is a collaborative process supporting personal development.
It is not:

  • therapy

  • counselling

  • mental health treatment

  • legal advice

  • medical advice

  • crisis intervention

If you are in crisis or experiencing suicidal thoughts, you must seek immediate help (GP, A&E, crisis services, or Samaritans: 116 123).

3. Booking and Payment

  • Payment is required at the time of booking unless otherwise agreed.

  • Sessions are delivered online unless stated.

4. Cancellation & Refunds

  • Free Intro Sessions
    These sessions are free, but please give as much notice as possible if you can’t attend so the slot can be offered to someone else. You can cancel directly through the website or by emailing katie@stepmumspace.com

  • 1:1 Coaching Sessions
    7 days’ notice or more → full refund
    More than 48 hours’ notice → 50% refund
    Less than 48 hours’ notice → non-refundable

  • Workshops
    More than 28 days’ notice → full refund
    More than 7 days’ notice → 50% refund
    Within 7 days of the workshop → non-refundable

  • All digital products are non-refundable.

5. Confidentiality

Everything shared in coaching sessions is confidential except where:

  • required by law

  • there is a risk of harm to you or others

  • safeguarding concerns arise

6. Client Responsibility

Clients are responsible for:

  • attending sessions on time

  • completing agreed actions

  • having a secure internet connection. Interference in connection does not enable a refund.

  • seeking appropriate mental health or medical support if needed

  • providing accurate information

7. Website Use

You agree not to misuse the site or attempt unauthorized access.

All content is owned by Stepmum Space.

8. Limitation of Liability

We are not liable for:

  • decisions you make

  • outcomes of coaching

  • indirect or consequential loss

  • website downtime

We provide coaching in good faith with reasonable skill and care.

9. Governing Law

These terms are governed by UK law.

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