Last updated: 05.12.25

Stepmum Space (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what data we collect, how we use it, your rights, and how we keep everything safe.

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We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant ICO requirements.

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1. What information we collect

We may collect and process the following information:

Personal Information

• Name

• Email address

• Phone number (if provided)

• Billing address (if booking or purchasing)

• Information you submit through forms or surveys

Payment Information

Payments are processed securely through Wix Payments / Stripe / PayPal.
We do not store or have access to your full payment details.

Coaching & Session Information

• Notes from coaching sessions (including recordings for the purposes of making notes.)

• Intake form responses

• Any information you voluntarily share during your work with us
  This information is kept confidential and securely stored.

Technical & Usage Data

• IP address

• Browser type

• Device information

• Pages visited

• Interaction with emails
  Collected via cookies, Google Analytics, Wix Analytics and Meta Pixel.

2. How we use your information

We use your information to:

• Provide coaching and related services

• Manage bookings and communication

• Send emails you’ve subscribed to

• Improve our website and services

• Maintain internal records

• Process payments

• Comply with legal and tax requirements

We never sell your data.

3. Legal basis for processing

We rely on the following lawful bases:

• Contract – to deliver coaching sessions or workshops

• Consent – for marketing emails and newsletter signup

• Legitimate interest – website analytics and improving services

• Legal obligation – record-keeping and financial compliance

4. How long we keep your data

We retain personal information only for as long as necessary:

• Coaching notes: up to 7 years (as recommended for professional coaching practice)

• Client records: up to 7 years

• Email subscribers: until you unsubscribe

• Analytics data: according to platform retention policies

5. Sharing your information

We may share your information with:

• Wix (website + bookings)

• Stripe / Wix Payments / PayPal

• MailerLite / Mailchimp / Wix Email Marketing

• Google Analytics

• Meta (for ad tracking, if used)

All third-party processors are GDPR-compliant.

We never share coaching notes unless legally required.

6. Your rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Object to processing

• Restrict processing

• Withdraw consent at any time

• Request your data in a portable format

Email: katie@stepmumspace.com to exercise your rights.

7. Security

We store all personal information securely within GDPR-compliant systems.
Coaching notes are kept confidential 

8. Cookies

We use cookies for:

• Site functionality

• Booking system operation

• Analytics

• Marketing

See our full Cookie Policy for more.

9. Contact

If you have any questions, contact:

Stepmum Space
Email: katie@stepmumspace.com
Website: www.stepmumspace.com

If you're unhappy with how we handle data, you can complain to the Information Commissioner’s Office (ICO).