These terms cover one-to-one coaching, couples coaching, couples intensives and group programmes (Back in Control and the Stepmum Reset). You agree to them by ticking the box on your onboarding form.

 

Purpose of Coaching

• Coaching is a collaborative process designed to support emotional clarity, personal insight and practical change. It doesn’t replace therapy, counselling or crisis support.

• As your coach, I provide a safe, non-judgemental space to explore what’s difficult and build a way forward that works for you.

• Some coaching takes place within structured programmes designed specifically for stepmums, dads and stepcouples. These programmes follow a guided framework while remaining responsive to your individual situation.

 

Clarity Calls

• A free 15-minute clarity call may be offered before coaching begins. It’s a chance to explore whether my support is the right fit for you. Coaching starts at your first paid session.

 

Session Format

• Sessions are held via Zoom unless otherwise agreed.

• Your session length is as stated on your invoice or booking confirmation.

• Sessions start and finish at the agreed time.

• You are responsible for ensuring a quiet, private space and a stable internet connection for online sessions. If your own internet connection fails during a session, the session counts as delivered. If the problem is on my side, I’ll offer another time.

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Recordings, Notes & AI-Assisted Tools

• Recording is your choice. With your permission, sessions are recorded on Zoom to help me prepare accurate notes and follow-up reflections. You can say no, or change your mind at any time, and it won’t affect your coaching. Without a recording, I can’t provide written notes.

• Zoom creates a written transcript, which I save to my secure Microsoft OneDrive account. The video and audio are deleted from Zoom within seven days.

• I delete transcripts six months after our last session. I keep your session summaries for six years after we finish working together, as standard business records.

• I use Claude, an AI tool made by Anthropic, to help me prepare session summaries and follow-up notes, and sometimes to help manage emails.

• Before anything goes into it, I remove names, contact details and other identifying information. I also check for details that could indirectly identify you or other people discussed, such as children, an ex-partner or a workplace.

• Only information needed for the coaching purpose is used. Where a transcript can’t be de-identified well enough, I use a general case summary instead, or don’t use AI at all.

• My AI account is set so your information isn’t used to train AI models.

• I read, edit and check everything myself before it reaches you.

• AI tools never have access to your client record (your name, contact details, bookings and payments).

• You can ask me about my use of AI tools before your coaching begins.

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Use of Coaching Insights (optional)

• If you give permission on your onboarding form, I may use transcripts with names and identifying details removed to develop future programmes, workshops, content and educational resources.

• The private list linking clients to these records is kept offline and never goes into an AI tool.

• Any examples I use will be de-identified or adapted to protect your confidentiality. I’ll never quote you publicly without asking you separately.

• You can withdraw this permission at any time, and I’ll stop using your material from then on. Saying no will not affect the coaching or support you receive.

 

Booking & Payment

• Before your first session, you’ll complete a short onboarding form. Your first session is booked once I’ve received the form and your first payment.

• Payment is required in advance, either in full or through an agreed payment plan.

• Where a payment plan is in place, sessions are scheduled in line with the agreed instalments. If an instalment is missed or delayed, sessions may be paused until payment is up to date.

• If payment has not been received, I reserve the right to postpone the session.

• Block sessions are recommended to be booked in advance to support continuity (weekly or fortnightly where possible).

• Sessions are arranged at mutually convenient times based on availability.

 

Your Right to Cancel

• If you book online or by email, you can cancel within 14 days of booking for a full refund.

• If you ask me to start within those 14 days and then cancel, I’ll refund what you’ve paid, less the value of any sessions already delivered.

• To cancel, email me at katie@stepmumspace.com

 

Cancellations & Rescheduling

• If either of us needs to rearrange a session, as much notice as possible will be given.

• Cancellations made within 48 hours of the session will be charged at 50% of the session fee.

• Cancellations made within 24 hours, or non-attendance, will be charged at 100% of the session fee.

• If I need to cancel, I will offer flexible options to reschedule.

• Coaching packages must be used within four months of your first session unless otherwise agreed. Unused sessions after this time cannot be refunded.

 

Coaching Packages, Payment Plans & Early Cancellation

• Coaching packages are bought at an agreed total price. A payment plan spreads that price over agreed instalments.

• When you book a package, I keep time free for you for the whole package. I can’t usually fill that time at short notice, so ending a package early has a cost.

• If you decide to stop before the end of your package, please tell me in writing.

• If you stop early, you pay for the sessions you’ve had, plus half the value of the sessions you haven’t used. Both are charged at the package rate.

• Example: a package of six 75-minute sessions costs £1,400. If you stop after three sessions, you pay £700 for those sessions, plus half of the £700 left: £1,050 in total. If you’ve already paid £1,400, I’ll refund £350. If you’ve paid £700, you’ll owe £350.

• Within 14 days of hearing from you, I’ll confirm in writing what’s owed or what I’ll refund.

• If you need to stop because of illness, bereavement or another serious change in your circumstances, please talk to me first. I’ll look at your situation fairly and may pause your package, give you longer to use it, or reduce or waive the early-ending charge.

• This doesn’t affect your statutory rights, including your 14-day right to cancel.

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Group Programmes

• Each group has a limited number of places, and once it starts I can’t offer yours to anyone else.

• After the 14-day cancellation period, the full programme fee is due, including any remaining instalments, whether or not you attend every session.

• If you can’t continue, you can move once to the next group, if there’s space.

• What’s shared in the group stays in the group. Please don’t record sessions or repeat other members’ stories.

• I’ll tell you in advance if any part of a session is being recorded. Recordings are not shared with other group members.

 

Confidentiality & Professional Practice

• All sessions are confidential.

• For couples sessions, confidentiality applies to the couple as a unit. Information shared individually outside of sessions will only be brought into the joint work where the individual who shared it chooses to.

• The only services that handle your information are Zoom, Microsoft OneDrive, Wix (bookings and payments) and Claude by Anthropic, as described above. Some store data outside the UK, including in the US, under contracts that protect it to UK standards.

• If I believe there is a risk of harm to you or others, I may need to involve appropriate services. I will always aim to do this with transparency and care.

• Occasionally, I may ask permission to record a session for professional supervision or mentoring. If you agree, the recording will be shared only with my coaching supervisor, who is bound by confidentiality, and deleted afterwards.

 

Boundaries & Communication

• Unless otherwise agreed, contact is limited to scheduled sessions. Brief communication for scheduling or clarification is welcome.

• Coaching does not include ongoing support between sessions unless explicitly stated within your programme or package.

• Should any conflict of interest arise, we both agree to be open about it and to discuss whether to continue working together.

• Coaching can involve discussing emotionally challenging situations. If at any point therapeutic or clinical support would be more appropriate, I may recommend seeking additional professional support alongside our work.

 

Your Information

• My Privacy Notice explains what I hold, why, how long I keep it and your data protection rights, including how to see or delete your information.

• Questions can be sent directly to me katie@stepmumspace.com. You can also contact the Information Commissioner’s Office (ico.org.uk).

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Using this website

• Please don’t misuse the site or try to access it without permission.

• All content on this site belongs to Stepmum Space Ltd.

• Digital products are non-refundable once downloaded. This doesn’t affect your rights if a product is faulty or not as described.

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Governing law

• These terms are governed by the law of England and Wales.

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​Stepmum Space Ltd · Registered in England and Wales, company number 16521946· Registered email address katie@stepmumspace.com · Terms updated 10.11.26