Privacy Notice

This notice explains what information Stepmum Space collects about you, why, who else handles it, how long I keep it and what your rights are.

Who I am
Stepmum Space Ltd is responsible for your information. I’m Katie South, the company’s director, and I handle all client information myself.

• Company number: 16521946, registered in England and Wales

• Email: katie@stepmumspace.com

• ICO registration number: ZC058438

What I collect and why

If you visit my website, join my email list or buy a guide

• Your name, email address and, for purchases, your billing details and order history.

• Which pages you visit and how you found the site, through Wix’s own site statistics.

• If you message me on Instagram using a keyword, your Instagram username and the messages you send, through ManyChat.

I use this to send what you asked for, process your order and understand which content helps people. If you’ve signed up for emails, I’ll send you my weekly email and occasional offers. You can unsubscribe at any time using the link in every email.

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If you book a clarity call

• Your name and email, and what you tell me on the booking form about your situation and how you heard about me.

I use this to prepare for the call and to follow up afterwards.

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If you become a client

• Your name, contact details, bookings and payments.

• Your answers on the onboarding form, including what you’ve agreed to.

• What you share in sessions. This often includes information about your health, wellbeing and relationships, and about other people in your family.

• If you agree to recording, the Zoom transcript of your sessions.

• The written summaries I send you after sessions.

I use this to provide your coaching, keep accurate records and manage payments.

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The legal basis I rely on

• To provide coaching and process orders: this is necessary to carry out our agreement.

• For information about your health and wellbeing: your explicit consent, which you give on your onboarding form.

• For recording sessions and using de-identified transcripts to improve my work: your consent, given separately for each. Both are optional, and you can withdraw either at any time.

• For marketing emails: your consent, which you can withdraw by unsubscribing.

• For keeping financial records: the law requires it.

• For running and improving my website and business: my legitimate interests, where this doesn’t override your rights.

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Other people you tell me about
In sessions, you’ll often talk about your partner, children, stepchildren, an ex-partner and other family members. I keep this confidential and use it only for your coaching. I remove it, along with your own details, before anything goes into an AI tool or is used to improve my programmes.

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How I use AI

• I use Claude, an AI tool made by Anthropic, to help prepare session summaries and follow-up notes, and sometimes to help manage emails.

• Before anything goes into it, I remove names, contact details and anything else that could identify you or the people you’ve talked about. Where a transcript can’t be de-identified well enough, I use a general summary instead, or don’t use AI.

• My account is set so your information isn’t used to train AI models.

• I read and check everything myself before it reaches you.

• AI tools never have access to your client record.

• No decisions about you are made automatically by AI.

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Who else handles your information
These companies store or process information on my behalf, under contracts that require them to protect it:

• Wix: website, forms, bookings, online shop, payments and email list

• Wix Payments and PayPal: card and PayPal payments. I never see or store your full card details.

• Zoom: sessions, recordings and transcripts

• Microsoft OneDrive: secure storage of transcripts, notes and client records

• Anthropic (Claude): preparing summaries and emails from de-identified material

• ManyChat: Instagram message automations

I also share information:

• if the law requires it

• if I believe someone is at serious risk of harm

• with my coaching supervisor, only with your consent and for a specific session

I never sell your information.

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Information stored outside the UK
Some of these companies store data in the US or elsewhere outside the UK. Where they do, they’re bound by safeguards recognised under UK law, such as the UK Extension to the EU–US Data Privacy Framework or standard contract clauses.

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How long I keep it

• Zoom video and audio: deleted within seven days

• Session transcripts: six months after our last session

• Session summaries and client records: six years after we finish working together

• Payment and financial records: six years from the end of the financial year, as the law requires

• De-identified transcripts used to improve my work (with consent): only while I’m using them, and deleted if you withdraw consent

• Clarity call booking details, if you don’t go on to work with me: 12 months

• Email list: until you unsubscribe

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Your rights
You can ask me to:

• give you a copy of the information I hold about you

• correct anything that’s wrong

• delete your information, where I don’t need to keep it by law

• stop or limit how I use it

• give you your information in a format you can take elsewhere

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You can withdraw any consent at any time. This doesn’t affect anything I did before you withdrew it.

To do any of these, email katie@stepmumspace.com. I’ll reply within one month.

If you’re unhappy with how I’ve handled your information, please tell me first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

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Cookies
My website uses cookies that it needs to work, such as for bookings and checkout, and Wix’s own site statistics. I don’t use advertising or third-party tracking cookies. My Cookie Policy has the details.

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Under 18s
My coaching and programmes are for adults only.

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Changes to this notice
I’ll update this notice if the way I handle information changes, and I’ll tell current clients about any significant changes.

Last updated: 10 November 2026

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Stepmum Space Ltd · Registered in England and Wales, company number 16521946 ·